No. Our drivers cannot enter your home under any circumstances, even if you invite them in. This means they are unable to carry meals inside, unpack them or put them in your fridge. This rule is in place for the safety and privacy of both our customers and our drivers. If you need help bringing your meals in, please arrange for a family member, carer or support worker to be there on your delivery day.

Your driver will leave your meals at your front door. You will receive a text message as soon as they have been delivered, so you know they are ready to bring inside.

Yes. You can choose your preferred delivery date when you place your order. We do everything we can to deliver on that date, and delays are very unlikely. However, things outside our control can occasionally happen, such as traffic or severe weather, so we cannot guarantee a delivery date. If your delivery is delayed, we will get your meals to you as soon as possible.

We deliver seven days a week, Monday to Sunday, including weekends. Deliveries are made between 6am and 6pm. We are unable to give an exact delivery time, as this depends on the driver's route for the day. You will receive a text message when your order is on its way, so you will know when to expect it.

Text messages are the only way we let you know your meals are coming and when they have arrived. If the mobile number on your account is wrong or out of date, you will not know your meals are waiting at your door. Please check that your number is correct each time you order. If a family member or carer usually collects your meals, you are welcome to use their mobile number instead. To update your number, contact us on 1300 168 886 or info@mealcare.com.au.

No. Our drivers do not knock or ring doorbells. Instead, you will receive two text messages on your delivery day:

1. The first lets you know your order is on its way.
2. The second lets you know your order has been delivered.

Once you receive the second message, please bring your meals inside and put them in the fridge as soon as you can.

Deliveries to apartment buildings are made to the front foyer or mail room. Our drivers cannot deliver to individual apartment doors. You will receive a text message as soon as your order has been delivered, so you can collect it from the foyer or mail room. If you are unable to collect it yourself, please arrange for someone to collect it for you.